Unfortunately this country of the working class just don't give a shit(sorry for the swear). It's for sure a lazy mans college educated business degree that's not good enough to wipe my ass. If I treated my customers like that and after being trained and work with my Dad who was one of the greatest generation and i'm sure most of our senior keyboardist are, he would have had his foot buried up my ass and smacking me silly. So if you say you'll be there and do the job right the 1st time ( he hated doing things twice ) Do Just That if not your word don't mean squat. Don if it were me i'd be shopping for a new vehicle JMO