Originally Posted By cgiles
That's terrible Don, but I don't think it's just the service industry (terrible though it is). But I've starting to think more and more that a lot of things that used to literally last a lifetime, now seem to be deliberately designed to last for the duration of the warranty. You used to have to run over a refrigerator or a toaster with a Mack truck to get it to stop working smile. Remember Sears tools? They'd replace them after 20 years of use if they ever broke. That old saying, "they don't make 'em like they used to" may be truer than we think. And (to your point), remember when a local service person OR company told you something or made you a promise, you could actually believe it.

In all fairness (and to make this post relevant to this forum smile ), we have been very lucky with the general reliability of our musical equipment, at least by the 'big three' manufacturers.

Hang in there Don, you're due for a stretch of GOOD luck smile.

chas

Chas, I've had literally zero problems from musical gear. At least other than the Ketron fiasco that was caused by it being released too soon.
To be fair, the icemaker guy and the boat guy are both friends of mine and have gone out of their way in the past to help when needed. I'm giving them the benefit of the doubt but I will insert a sharp needle when they finally do show up. smile
And, I suppose I shouldn't be too upset about the car, since it just turned 200,000 miles and has been very little trouble. Still looks and drives like new. Only new ones like that cost $60,000! Not an option. smile
I remember well the Sears policy. It's a shame but I think they are sinking pretty rapidly. Closing stores all over. It's hard to compete with the internet.
I can remember WalMart doing that too, but no longer. And, there was a big store in Atlanta that was famous for honoring returns. I forget the name, maybe Rich's?
_________________________
DonM