I could not have explained this any better. Well thought out and written ... but above all, an un biased report from an end user written below.!!!
In an attempt to rectify the lack of service issues those in the USA are complaining about, could you please outline the specific service issues you've experienced with KETRON and how you suggest these could be resolved - e.g.
* Service Issue:- I needed a new mother board for my SD5 but due to lack of an authorized repair center here in Montana, I had to ship the unit over to AJ for repairs and thus missed out on a job.
* Suggested remedy:- Such can be rectified if KETRON had a service center in XXXXXX.
It will also be nice to list the good services you have received to date on this thread so that people reading have a true sense of what's available and what can be improved upon - else our post may only reflect what is not and leave out what is!
TO KEEP THIS PRODUCTIVE, PLEASE SUGGEST A REMEDY FOR ANY SERVICE ISSUE YOU ARE EXPERIENCING IN THE USA. FOR THOSE OUTSIDE THE USA/CANADA, YOU MAY ALSO CONTRIBUTE AS TO HOW WE (in the USA) CAN BETTER ASSIST YOU, SINCE WE HAVE NO CONTROL OVER SERVICE OR LACK OF SERVICE OUTSIDE THE USA!
LET'S KEEP THIS POSITIVE AND CONSTRUCTIVE.
Well, this might Piss off a few readers but here is my take on the Ketron products. First, I own 2 of the Ketron SD7 keyboards and have used them on gigs for over 2 years now. I have read just about all the gripes and complaints from users on the forum and I have come to several conclusions.
My first one is most Arranger players have become really lazy in that they want the keyboard to do everything for them with little effort on there part. I guess that is not a bad thing but what ever happened to putting some effort into what you want to accomplish? Just my opinion.
Second, without a doubt the Ketron products are not meant for the home player or players with limited ability. Chord recognition is an example - play sloppy left hand chords and you get very strange results.
Third, if a Ketron owner has limited knowledge with technology they will not enjoy or like the Ketron Product they own. It helps if an owner understands how an OS works and how resources work together.
Fourth, if an owner truly does not know how or does not have the time or desire to learn how to work with the sounds and styles on his keyboard he will also not enjoy the keyboard. It does take some work and time to get what you want.
Fifth, as one of the above posts mentioned, some unhappy users complained of OS bugs with the SD7. I find this very interesting because with both of my SD7 keyboards I have not run into any of the issues some of these owners have reported. It really makes me wonder what they were trying to do when a problem happened. Perhaps I just have not used some of the SD7 features that these players were using.
All this is what I have learned in my two years of gigging with my SD7s and I truly believe it to be true.
I completely agree with the problems all of us have mentioned about the level of support we get from Ketron. God forbid anything ever happens to AJ because we all would be SOL. I also agree with those who say Ketron is behind the other manufactures in a lot of areas - including OS updates and system improvements. Italy seems not to listen to it's customers at all.
Well, this is my 2 cents worth.
Deane
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