I surely don't intend to offend AJ , I don't know him personall. He seems to be a great guy that we need to get Ketrons attention on the Audya owners behalf.I just want the guys who are haveing troubles with their keyboards to be able to enjoy them the same way as the ones that are working fine. I may need service with mine one day as well and I just feel we need to get these problems resolved with Ketron to get these issues taken care of as if it was their keyboard needing repair. I am sure AJ is a busy man and he can't do everything but a phone call to someone in charge at Ketron IT could get things rollin. The future of the company could be a lot brighter with better service and a deeper concern for their customers. They may be only a hand full of Audya's with problems that just won't go away, so if Ketron has to , send them a new board and be done with it. I have had keyboards replaced because no one could get them working right and that company is still in bussiness. Replacing those few bad boards could very well be a lift to Ketrons reputation for having bad service. But what do I know? I'm just a working musician in Monroe enjoying my Audya.