As a person involved with distributing Ketron in the UK I need to say some things. First of all I am not picking out any individual here...its quite a few of you that need to pay attention.

1) This is not an official site for any manufacturer. AJ does his best but he does not work for Ketron Italy, he works for a private company that distributes Ketron in the USA so cut him some slack. If you want answers don't post on a privately run, general interest site crossing your fingers that some official Ketron person might read it. None of us want to spend our weekends and evenings answering questions. USE OFFICIAL CHANNELS. For instance, one of you from the UK emailed Ketron Italy asking for prices of main boards and soundboards. This person knows us very well at Ketron UK and also knows that we keep these parts in stock, why didn't he email us?


2) The main problem here is your frustration. Apart from the fact that your all grumbling aimlessly to each other, the bulk of the problem falls squarely on the shoulders of each countries importer/distributor. They should 1) RESPOND QUICKLY and 2) CARRY SPARES. There is NO EXCUSE for not keeping spare parts for a TOTL instrument. This is not the fault of KETRON ITALY but your distributors.

3) FAULTS. The sound card issues: Frankly I don't know what's going on here, we have sold many, many Audya's in the United kingdom and have had NO FAULTS with Sound Boards. Here is the total hardware faults we have experienced:

2x main board faults
3x hard drive faults. (user error not hardware)

We also had a couple of problems with random lock ups/noises but in both instances it turned out to be dirty AC supply.

Those faults represent less than 0.5% of the total stock sold.

4) Regarding the NEW SOUNDS AND STYLES- ages ago I posted a link to the OFFICIAL UK FORUM which states we expect the Sounds and Styles to be released around the same time as the new Audya, possibly mid June. The fact that most of you choose to ignore GENUINE INFORMATION is beyond me....maybe grumbling is more enjoyable. The new sounds and styles are a bonus that some of you don't deserve and I genuinely wish Ketron had charged for the update. The current sounds and styles are great and frankly, the lack of appreciation for the extra goodies is beyond me.

In Summary; stop frustrating yourselves and give your retailers and distributors a hard time instead. They want to make money selling to you so need to face up to their responsibilities. When the importer orders instruments they should order spare parts at the same time. if they haven't ask them why.

I came to this site because I love music and making music, some of you guys are fantastic, but for the most part I have found this forum to be small minded and aggressive and I don't bother with it any more. So feel free to have a grumble at me now - it won't worry me because I shan't be reading your replies.



[This message has been edited by Tonewheeldude (edited 05-27-2010).]