Joe
I agree with you, they really don't care. You would think a small company would even give better support than the big ones. I can't see why Ketron don't want happy costumers, that's were the money is. I have been on Ketrons side all along, but it's getting harder to do so. Other musicians that I know keep asking me if my KB is ok, I'm running out of excuses, and feel bad telling them NO. I have been e-mailing the factory, oh yeh, they think specially my "count in" problem is very strange. They always "kick the ball" over to AJ, I feel sorry for him, I think he's trying to do a good job, he can't do all by himself. He could need some help from the factory and CMC, at least to get the parts needed, FAST
Still hope to know more about CPU board tomorrow. I'll let you know.
skude
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Quote:
Originally posted by Joe0710:
AJ,

I'm pretty sure, that nobody of Ketron takes care of SynthZone but I think it is time that you give some feedback to Ketron's CEO - customers are starting running away. I still stand by Ketron but I'm also more than frustrated of this unprofessional customer support. Ketron should be aware that finally the customers are paying the salaries...

Joe