Robbo, honestly, this is not a Ketron support forum and whilst its fine to air your grievances, if you have a problem you realy do need to put the effort into chasing your distributor, after all they took your money to support you.
I know for a fact that if we have a problem similar yours at Ketron UK (and in all honestly it does happen from time to time) Ketron Italy work with us to resolve the problem. We can talk to them by phone and email. Some issues take a little longer if they are more challenging, but we have always been able to work them out.
I don't know about your particular problem (first I have heard of it) - but the factory do need to know so they can help, so please do contact your distributor.
Send your serial number and the checksum and alltabs test results as the factory are only going to ask for that information anyway.
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Hi TWD,,, really it's not so much an angry rant, but more of a want to have a list of ways to correct an error, and then if all else fails contact the distributor. In my case Im in Melbourne the Seller/Distributor in Sydney 800 miles away!. I'm sure you can appreciate the dilemma in sending or loosing a board when the problem happens intermitantly, and takes hands on for hours (no warranty now) sometimes to reproduce or locate an error.
In my case the sustain pedal, I understand you have a flawless Audya, why is this when others have not?? and it does seem to be random faults with no real pattern or logic in the problems being experienced. More like a OS corruption, than a hardware problem.
Well I am happy now, I'll try a different pedal to eliminate the faulty pedal cause, and then after that if its the same will contact distributor/ketron italy
Thanks mate, dont get me wrong I only want whats best for all
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