Quote:
Originally posted by chony:
I guess I'm from the 2% who has an expensive $3500 paperweight sitting in my house...

For myself and many of my ethnic contacts around the world (Jewish, Turkish, Arabic, etc), the T4 is useless. We do not use the preset styles in the Yamaha and rely completely on its customization.

I'm not sure why you think a company should have more than a week to get back on what I believe are serious issues. And a couple of months to fix it? That's out of the question for me.

The way I look at it, I bought a faulty product. I am doing everything in my power to not have to burden Frank by returning this to him, but I simply cannot wait "months" for a fix. I'm not sure how you are doing financially, but I cannot afford to have two Tyros keyboards right now.

Many companies would love to have you as a customer. You are very fortunate to be able to claim that you could plonk down thousands of dollars for something you can't use, and be satisfied to wait months for a fix, and even praise them for the quick service... Unfortunately I'm not in that position. I either need a quick fix or my money back :-(

(For the record: I'd prefer the fix.)

[This message has been edited by chony (edited 11-05-2010).]


No Chony . You misunderstand me. I sympathise with your situation and appreciate that its a problem for you. Maybe even an insurmountable problem for you. But its a pretty specialised problem and it is totally unrealistic for you to think yamaha or any other maufacturer will fix this problem for you in a week. Especially as there maybe another few reports of other bugs to come in as more users start to get into the instrument. Thats just not realistic no matter how hopefull you may be. If the instrument is completely unplayable and if a couple of months is impractical for you to wait for the problem to be fixed , then the answer is send it back to frank , get your money back and buy what you had before or something else. Its not nice but its the only answer for you because no company will resolve a software or hardware problem that was only detected this week....next week. Thats what i mean by saying get real. I wasnt trying to belittle your problem. sorry if it came accross that way mate.