Well, your experience is hardly what I'd call typical, for the average PC user. There's a REASON there's a Geek Squad in every Best Buy in America, there's a REASON that PC computer support businesses FAR outstrip the percentage difference between Mac and PC users.

Mac share of the PC market dropped from close to 10% down to 8% in January of this year. This means there ought to be one Mac IT and tech support business for every ten to twelve PC support techs. The figures are closer to over one hundred to one (or more). That says a lot, in my iBook...