SUPPORT UPDATE.....
OK, Don,
I just called TC-Helicon support 1-800-565-2523. I asked why my buddy Don Mason was being ignored!..I was told your inqiry was answered today out of Denmark...with an appology on the delay.

I asked to speak with management about support problems, indicating I was considering buying and had heard complaints! . I was immediately transfered to Wayne Detrick (manager)...he was concerned about the complaint, and also indicated that in January they took over support of TC-Helicon products. He also explained that the e-mail support goes to a big group and who ever is best to answer is to do so. So it make take a day or so.

He suggested calling in to escalate if necessary.

Anyways, I also asked about the products and was told in a couple monthes the new Voice-Live 2 will ship! Lots of new features including a new full choir sound.

I was pretty impressed with the support I got today. So, maybe they are improving!
Don't be afraid to call these companies and ask for high level management.

Lee S.


[This message has been edited by leeboy (edited 02-18-2009).]

[This message has been edited by leeboy (edited 02-18-2009).]