Dennis, I don't really want to change anything, except out of spite. The unit is working just fine and I really wasn't having any problems to start with.
If you will send me all the settings, I'll see what I'm doing wrong.
I just hate to get ignored by the company. It has been eight days and no answer to my email, and of course no return phone call, at least yet. They'll probably call me at 6:00 in the morning and wake me up!
I would be interested to know if the others using the file you sent them had success.
However the fact remains that TC Helicon should be providing the service, not you.
DonM