Isn't it amaising, Don? Big companies are making it almost impossible to talk to a real person, and often don't even bother to respond to email reports of problems.

This year, alone, I have called every number I can find for Regions Bank, have NEVER reached a live person and have never gotten a response to my request to find out when/if 1099's have been shipped. The Wall Street Journal is so unorganized that I can't even find out about the status of my subscription or get delivery problems straightened out.

Croton watches....Godin Guitars...the list is endless.

You're right...complaints probably won't help much.

And that's a real shame!

R.