I actually talked with someone in customer support several months ago. Unfortunately, he knew less about the Harmony M than I did, and I didn't know anything at all because they shipped the wrong owners manual with mine. They promised to send the correct manual back then, which has never arrived. I emailed them on a dozen occasions and still have no owners manual other than the website manual DonM emailed to me.

As for the company size, I don't believe it's a major corporation at all. My guess is it's a fairly small outfit that is operating on a shoestring budget. I have the same opinion of Barbetta after trying to deal with Tony Barbetta. He didn't return phone calls or respond to emails for weeks after I returned a pair of Sona 32CS speakers. Fortunately, I had another system to work with and managed to maintain my performance schedule.

Gary