I am glad this is starting to get resolved.

I believe this shows the power of, firstly, not just taking it, but complaining, and secondly, when you HAVE been ripped off (or attempted rip-off!) to vocalize here at SZ. This is virtually (at least short of litigation!) the only way to put pressure on a large corporation to rein in their greedy, stupid underlings. Public exposure, on a global scale. It's how they think, it should be how WE think.

Hopefully, this is a lesson learned for ALL our members. You DON'T have to take it when they treat you like this, and you have a LOT more leverage than you think you do. Just take a look at the first few posts, then take a look at this (hopefully!) happy ending.

The squeaky wheel DOES get the grease, especially if he has dozens of other wheels squeaking along with him.