Larry,

My immediate boss, the Yamaha rep for my territory, just finished having a PSR-9000 fixed for a customer...it needed a new display...of course it was way out of warranty.

He covered the parts, labour and shipping the instrument to the Yamaha Service Dept and back again.

The customer, a loyal Yamaha user, needless to say, was very pleased...and I'm sure he told his friends...and they told two friends...and they...well, you know.

This is not the first time my boss has done this...he tells me it goes a long way to establish customer faith in the product and the cost is small compared to the cost of bad public relations.

In my opinion, the store (if that's where you purchased it) and their Yamaha rep are making a huge mistake by not correcting your situation ASAP in some sort of way that YOU come away feeling you were treated as a valuable customer.

You have a lot more patience than I.

Good luck.

Ian

[This message has been edited by ianmcnll (edited 02-01-2008).]