George, I am sure that if anyone had bought their arranger from you, they would know that you are the first person to talk to about any problems...

But sadly, you are the exception, not the rule. Most stores are barely even tolerant of polluting their fine store with these arranger 'toys', know nothing about them, and wouldn't know about a factory reset procedure if their children's lives depended on it!

Unless you HAVE purchased your arranger at George's, or another store you KNOW the salesmen are knowledgeable and honest, my above advice still stands...

At the very least, do the research, and find out if there IS an Authorized Service Center within driving distance. Save yourself some gas, and go there first (especially if you KNOW it is a hardware problem). All the dealer is going to do is refer you to there, or ship it (at your expense) across town. Might as well cut out the middle-man, unless you ARE dealing with someone as trustworthy as George...