Scott, this is exactly the reason I'm not planning on calling Steve Demming. I'm not interested in having a prolonged and painful discussion until I get this resolved. I watched you try to get to a resolution for six months for your USB problem with very dissappointing restults all along the way. And quite frankly I don't have the time or energy for that kind of perserverence.

Its dissappointing because I know that when I have a problem with my laptop for example, they give me no problems at all. I bring it in, they fix it the same day, and I'm a very happy customer.

Chony