Quote:
Originally posted by drdalet:
I think Scott is a really cool guy and very talented and doesn't deserve this treatment. Yamaha (USA) should appreciate this guy.


drdalet: Wow, what a welcome 'ego boost' to make my day. Thanks.

To Yamaha USA's credit though, even though Yamaha has'nt (at least yet ) gone 'beyond the call of duty', both Steve Deming (Yamaha USA customer support mgr) & Jason Lee (Yamaha USA PSR hardware technician) have BOTH been corteous & prompt in returning my phone calls, of which I'm very appreciative. In addition, Jason has assured me that he has given my case the 'highest' priority, and promised to immediately start working on my keyboard the moment it arrives.


Quote:
Originally posted by Route 66:
It doesn't "pay" (for me) all the hassle trying to get the connection fixed. I'm far away for a Yamaha repair center . . . and I tend not to trust repair centers unless I know very well their reputation . . . I also realized that the connection isn't 100% reliable. However, with patience I get my USB operations done using both operation modes.


Hi Jose. Yes, I too was initially able to tolerate (albeit begrudgenly) the Tyros flaky USB reliability when it was 80-90%. But over time, the USB reliability has fallen to 50%, 30%, 20%, 10%, and now (as well as for the last couple of months) it's 0% (completely dead!) in BOTH operation modes: USB-Storage Mode and File Utility.

Because I continously need to add/edit/delete files on the Tyros hard drive, regular data back up to PC, and then to DVD/CD (for safekeeping) is essential. Short of performing backups via the keyboard's built-in floppy disk drive 1.44kb at a time , the ability to backup via USB is mandatory.

As far as trusting the reliability of repair facilities, in my case, I'm keeping my confidence up that now having sent my unit directly to the manufacterer (Yamaha USA), that they'll be able to correctly diagnoise the problem fix it once and for all. Please wish me luck.

Scott
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