Scott said:
I presented this request to Yamaha USA (Jason Lee) and he told me that Yamaha USA does NOT provide customers with loaner keyboards. In addition, I was also advised that Yamaha will not (under any circumstances) provide customers with a 'new' REPLACEMENT keyboard, and that the only thing Yamaha is willing to do is replace exisiting parts until the problem is resolved. I supposed, contrary to Chico's experience of receiving a brand new replacement keyboard from Yamaha, Yamaha USA does things differently then Yamaha Brazil. I only wish I was living in Brazil now.

This is the true :
In my issue, the entire merit goes to my Yamaha local dealer and dealer sales man.
The sales man knows that I cannot have just one day without my kbd.
Yamaha do not know who is Chico.
I think that is the more important issue.

Chico