Not only did Larry get two bad S900's in a row (just like Tim did by the way ) now you're jesting with him about his reasonings as to where the problems are most likely originating from?!?! You're adding grief to his sorrow and if that isn't enough you're basically insulting him by telling him to do your dirty work Ian. You are a Yamaha employee who reads this forum regularly and I enjoy your input and insight regarding arranger keyboards but you really shouldn't mock your customers even if you think it is in fun and games. And Larry shouldn't be the one to make that call, rather it is you who should Ian. I'm sure Steve Deming has already let the higher up's know of the situation but the more Yammie employees that get the word out the better I would think. At least it couldn't hurt anyway. So make that call.. Tell 'em the natives are restless and if something isn't done pronto they may lose customers and potential customers to the competition. A worst case scenario yes, but nevertheless it could happen if Yamaha turns a blind eye to their customers legitimate concerns.

Even though you may have been joking it really wasn't funny Ian, at least to me anyway. It was rather demeaning in my opinion. I think your customers deserve better Ian. And I hope Larry is in a forgiving mood.

I also hope that your superiors don't get wind of this and for some reason you get reprimanded or something worse happens because of it. Loose lips sink ships they say. "Have you seen or heard from Ian lately?" "No I haven't as a matter of fact." "It seems rather dull around the Zone without him chiming in the way he used to." "Pity, I actually heard he got canned for insulting a devoted, loyal customer of his former employer." Nah! Really?? >> "Nah, just joking." Whew!! That was a close one.

Best,
Mike



[This message has been edited by keybplayer (edited 10-14-2007).]