Here is a quote from a post I made a few weeks later about an upgrade to my Mediastation. The upgrade itself is not really relevant anymore as this chip will not be used after the next LS 4.0 upgrade is downloaded, but I felt that this account speaks to Lionstracs support and service after the sale:

"Mediastation Keyboard Upgraded

After owning the Lionstracs MS X-88 Pro Mediastation Keyboard for only a very short while, I am happy to report that I have already received an upgrade to the internal sounds. It came in the form of a 64 meg flash DIMM chip with a complete sound set already burned in.

There are some great sounds included in this set. Domenik sent me a video showing how to properly access the interior of the mediastation, outlining which screws to remove and how to open the case.

Once inside it took only a few seconds to swap the chips. During the process I must have inadvertently pulled one of the ribbon connectors loose from the motherboard. Since I had no idea where it was supposed to be plugged I took a look at the Hardware Manual he had sent me and found the connector clearly labeled. I reconnected the cable, closed the case, and replaced the screws. That was all there was to it!

Domenik even included two brackets specially designed to hold the panel of the Mediastation open. Kudos to Domenik for making what could have been a daunting task very simple and painless!

I know I must sound like a Lionstracs advertisement, but we are quick to complain when a keyboard manufacturer gives us anything less than perfect service. I just thought that excellence should be noticed as well. When is the last time anyone has seen this kind of “service”?

And the cost of this upgrade? It was free! I was not even asked to pay the shipping costs."


[This message has been edited by richard_shiflet (edited 11-10-2006).]