Priceless...
You work for Ketron and your only reply to this thread (see the title) is what happened to Diki.

I'm not being rude, just pointing out the fact that I find this extremely funny.

Screw the keyboard and the fact it keeps crashing, there's gossip to be had.

Diki is one of those whose reports and reviews we've used to revise some of our software for better improvement (along with many others ofcourse). We do monitor forums and customer input from other venues too, to implement new updates for our instruments.

Not responding to every post/email (due to time constraints)doesn't mean the concern is not being reviewed and implemented (if found tangible).

Thanks,

AJ

[This message has been edited by Ketron_AJ (edited 11-19-2009).]

Obviously your listening the wrong people then because Diki doesn't even own an Audya and your keyboard is still crashing at this very late stage in it's life.



So you are ignoring emails as well as posts on a public form ?.

Letting them go ignored paints a very horrible picture about the company and the Audya. You guys need to be all over damage control right now. How could anyone have confidence in buying your keyboard as it stands right now when all that's been said.

Just my 2 Cents

James

Disagree completly in your statement James.

It's very important to listen to possible future customers as well as those who already are
Ketron customers or just become Audya users.
Since Diki are mentioned here, I would say he is a well experienced arranger keyboard user,
and he sure have pointed out what missing and what have to be resolved and added before he
will concider buy an Aydya. That's valuable info for the factory, as well as the all the info
and reports from the rest of the Audya users.

I think it's great that AJ confirm that the Ketron crew are reading and take notice of what's
going on at the fora. I agree in that they could have spend some minutes to participate and
be more visible and active to post / reply about some issues discussed at forums, but if I had
to chose between forum posting and to use time to solve bugs and develope the kb to be more
stable and attractive for the customers, I think both you and I know where to spend the time
and resources.

Cheers
GJ

James, has made some good points it is hard to comprehend someone who says Ketron take notice
of this site, if they did we wouldn’t be still complaining. It’s simple become a bit of a joke unfortunately on us! They tell us that OS4 is on the way, it’s like telling a kid he his having and new bike for Christmas, hope it’s got two wheels.

Even though you haven’t got one what do you think Dikkkkkkkkkkkki? In less than 10 words please!

Cheers

Hi GJ



Not to worry, let me just explain myself because I think you have picked me up wrong here.




My only reference to Diki is in relation to the keyboard crashing and that since he doesn't even own one, then he's the last person who will be giving them advice on solving bugs.

That's all I said.

Suggestions for new features has nothing to do with fixing bugs.




Yeah but do you think KETRON's entire attitude around the Audya has been fair to the customers who bought into this already ?

Like if I'm asked to be fair and give Ketron a break, man... that's no easy thing to do when you consider everything they have done with this keyboard and the state it's still in.

Regards
James

James,

You are pushing on an open door with me, if anyone disagrees with what you just said they must have their hand in the till!

Cheers

Well, I think I've already told my meanings about the far too early release, and that customers
pay a quite high price for a product to become involuntary betatesters instead of happy Ketron
keyboard players/customers.
The rapid updates of the OS tell us Ketron working (hard?) to try repair, fix and upgrade, but if
it's hardware related bugs or faults, OS won't be for any help before the broken part are replaced.

Nope, I don't tell you to give Ketron a break, not at all, but the first place to adress the
problems if no solutions to find at Ketrons website, are to the dealer and/or the local service
team who then should deliver the case further ahead to the factory if nessesary.
Then, when we discuss and cry out loud about the situation, it's god to know what AJ confirms, the
Ketron staff read the fora and even take notice of suggestions made.

That said, by read treads, Ketron should be well aware of what some customers going through because
of product weakness, bugs or failure for some time now. Customer care is very very important, and
Ketron has had plenty of time to manage that part.
Solutions, suggestions and schedule regarding how, where and/or when things going to be repaired or
solved could be the medicine to place big smiles into Audya players face!

I sold my SD1 early because I was mislead to believe that Audya would be ready and a big success.
Release date delayed several times as well as the fact that where I live we have to pay twice as
much as rest of the world for the keyboard.
This made me calm down to wait and see how this would turn out. Now I'm happy I did not rush ...
If I got one of the "Monday items", it would probably give me a big heart-attac while try to find
the fastest way to Italy!
Anyway, as I said in another tread, I'm not scared away, if priced around US $5000 and US $5500 I
would buy just to have fun and explore.
After all, in my opinion no arranger keyboard gives the "live feelig" when play "as is" as Ketron
does!

Cheers
GJ

Maybe it would be more fair to say "give AJ a break". He just returned a day ago from Italy, where he was working on 4.0.
It will be here soon.
My Audya has yet to lock up or crash.
It's not perfect yet, but neither are any of the others.
DonM

Don, your 100% correct. It’s very easy to bash a keyboard that some have no intention to purchase. Nor spend the amount of time dwelling on it, as some do. Some should be more concerned about improving there brand of keyboards that they use, because as you say there far from perfect also. I can come up with a list for issues with Roland, Yamaha (my current keyboard) and especially the Korg! I know about 12 people who own the audya and they don’t have the problems that Tony Hughes has, nor are they looking to create problems either.