Hi, Yes they had send a reclamation person to investigate
and the conclusion it was not the carrier,because like I said ,the
foam enveloppe for the keyboard in the box was intact
These dents came from Ketron
if the keyboard foam was dammage it will be another story
now it will be a war with Ketron I thing
I had purchase many solton and ketron for many years
I am waiting an answer from my dealer
Thanks