not happy

HI, I had order the sd60 the 27 of december and I receive the
keyboard ON THE 13 of february we put down the sd60 and I told him that the keyboard was loose
in the box
After I open the box and I saw the 2 foam each side of the box split in half and thats why the keyboard was loose
After I put it on the keyboard stand and I wait 3 hours before
I open it.I start to play and they was 10 white keys notes not the black notes noizy when I press on the note it was like the
key was knoking on metal
I phone my salesman and he told me to take a picture Under the
white keys and when I took the picture I saw 2 big dent in front of the casing,Now I was angry,I can not beleive that Ketron ship a dammage keyboard that is very expensive
Years ago I have receive the audya5 and when I open it the 2 foam was split in 2 Ketron should change there packiging
Now the sd60 is in the box ready for shipement to ketron Italy
I am waiting for an answer from them
I sold my KN7000 to come back with ketron

I forgot to include the small video of the noizy notes
sorry I can not put the small video because is 17mo
but see where is the noizy notes

Hi I had to convert the video to mp3
noizy sounds metal
further more you can ear the noizy sounds when the keyboard is on or off

Well ,yesterday the carrier inspector came to verified the box
for the dammages
It was not there fault because the keyboard foam enveloppe
was not cut or damage
the pictures of the dammages had been send to Ketron Italy
and we are waiting there answer
I paid $5800 canadian
is this mean ,gone with the Wind
I beleive people when they say there service no good there
are very independent

Often these kind of damages arises during tranportation..
People at UPS and other services tend to not treat yourexpensive boxes with care at all

Did you contact you delivery service?
I would at least report to them that they delivered damaged goods

Hi, Yes they had send a reclamation person to investigate
and the conclusion it was not the carrier,because like I said ,the
foam enveloppe for the keyboard in the box was intact
These dents came from Ketron
if the keyboard foam was dammage it will be another story
now it will be a war with Ketron I thing
I had purchase many solton and ketron for many years
I am waiting an answer from my dealer
Thanks

hbinfo2001,

If you do not get a timely-satisfactory response from KETRON Italy, we at KETRON USA can help fix your new SD60 Pro. We can be reached at Ajaminc@Gmail.com or call 267-323-5005.

Thanks,


PS: For future references to those in Canada, we do sell KETRON products to many Canadian cusotmers as well and garantee good after-sale product support and service.

Thanks AJ if I new that you can sell ketron keyboard in Canada

I will have purchase from you
I did not play the sd60 for one minute when I ear the noizy
sound keyboard on or off (mecanical problem)
I wrote to ketron I had send pictures
I had send the sd60 to my salesman yesterday
If the keyboard foam cover was not dammage,was intact
when I took of the keyboard foam protection I saw 2 big dent
at the lower casing
I had paid $5800.00can.
Fedex after investigation told us that it was not there fault
because the keybard foam cover was intact
Its very hard to fight with Ketron

Hi,When my salesman check the keyboard He find out that
the noizy keys was the problem of the low dammage casing
they have to replace bottom metal casing The keys was nocking the metal ,so they is only one problem
waiting Ketron for an answer