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[/font] The tower bag of my Bose Compact developed a broken and stuck zipper. I made do with it for a good while but finally decided to contact customer service - by text. I simply stated my problem and asked if there might be a possibility of a repair or exchange. After a brief conversation the rep asked for my address. He said Bose would honor my out of date warranty and replace it, no charge. That was three days ago. It arrived today. Now that’s customer service. 
Edited by cassp (02/15/18 05:40 PM)
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