Tony.

We offered to look at your Audya out of warranty FOC but you just ignored us.

For example:

On 03/02/2010 17:12,
> Dear Tony.
>
> I have just telephoned ***** at **** about your Audya and if there is any way we can resolve your situation with the keyboard locking up. As I have mentioned before we do not have this problem with our demo Audya's (including the very first Audya to land in the UK), and neither do any of our other outlets. As you know many of our customers are working musicians and use the Audya regularly in live situations. If the instrument was unreliable it would be impossible for them to work with it.
>
>
>
> With your permission, I would like to arrange to have your Audya collected (if you still have the box). We can test checksum information to see if it was a problem with the manner of updating the software. Following that we will either re-apply the updates in the correct sequence or format the hard drive and carry out a full factory restore.
>
> Let us know if and when (on a weekday) you would like us to arrange collection, along with a convenient address.
>