Robbo,

An answer to your question about TWD having a perfect Audya is simple. if he had a faulty one he would fix it and then it would be faultless, you assume it was faultless out of the box, I wasn't so lucky like you. I will say this again and again, no one wants to part with a KB and send it anywhere out of your sight to have it fixed, where ever it needs to go, least of all a dealer who knows less than you about it. What should happen is rather simple and perhaps does with other KBs, a clear, clean, unambiguous, no frillies, no cash layout out, swap, yes you got it a new KB, not rocket science, a box arrives at your front door,you take your faulty KB put it in the box and call DHL and the collect is already prepared. When ketron set up their dealer network they need to look at the logistics of getting faulty items back to base, it's part of doing good business,its called PR, you cannot blame the customers for not wanting to let go of an item they need for their work with such poor and in fact no existence response. Robbo, you need to take a very close look at yourself in the mirror and ask yourself do you want this to go on, because go on it will unless you take action, no one from the manufacturers will do or your dealer. I always say you need to make a least one decision a day, trying getting rid of the Audya it will be a start, you are getting nowhere with your approach. I am even having trouble selling mine, you haven't started yet, seriously Robbo you are going round in circles and hell it's not your fault, you tell me if I am wrong, the Audya doesn't sound that good you should take all this. Have you thought it wasn't designed to be played upside down, just a thought...Doh tinny

Tony