I wasn't suggesting Robbo (or anyone) should refrain from talking about problems here, but its not the place to get more technical issues such as this resolved and certainly it is totally pointless complaining about poor support and becoming frustrated when nobody from Ketron Italy posts a reply on this board. I try and help from time to time as does AJ but its not our place to start emailing the factory about a fault with an Australian Audya.

There is nothing wrong with sharing knowledge or asking for help, but clearly when there is a problem such as with Robbo's Audya, then surely the distributor should be the first port of call. I for one would be on them like a ton of bricks until the situation is resolved.

By the way, Ketrons phone number is on their website - the office staff speak English...anyone can pick up the phone if they realy cant get satisfaction from their distributor. I talk to them regularly this way.