Spent $40,000.00 last year with UPS shipping training materials, displays, art flats, etc. internationally, without one late or damaged shipment. We sometimes fill up more than one truck a day. Been using UPS exclusively since 1988.

But, these aren't instruments and are mostly hard goods shipped in a custom made box.

I had two damaged incoming shipments of instruments to the warehouse last year; both shipped via Fed Ex. Both had been hit with a fork lift and torn into the goods.

Shipped a guitar to Donny and back last year-not a scratch.
Sorry you're having a problem, Fran....gotta be frustrating.
I even use UPS Next Day and guaranteed Saturday before 10:00 AM delivery at least 30 times a year, without a hitch...EVER!

Go figure.


Russ