Apparently a number of us have been and continue to be users and somewhat satisfied with our X1/X4....but the point is that a number of Ketron customers have asked for and continue to ask for specific enhancements. Approximately 1 year ago an upgrade was stated to be in the process of being tested. Since that time the communications has been sparse to say the least and recently not at all. It's not necessarily the failure to provide the upgrade (which is an irritant), but the failure to communicate which helps to make the buying decision for another vendor's equipment easier than it should be.