As you know,Ketron was quite popular due to its high responsiveness to customer needs and wants which was demonstrated in SD series. At the time, we believed that this characteristics was not "model specific" but the general company policy of taking care of their customers. I am sure many of us kept our X series hopping that we will get a slice of their attention.
Unfortunately, it looks that this perceived affection, which gave Ketron a competitive advantage over other brands, was just a promotional trick focusing on new models. Ketron had focused on improvement of new models forgetting about their loyal customers and promises given to them.
A year ago we were told that an improved OS for X1 is in testing phase and that we can expect to see results in few months. As you all know, we still didn't see anything.
The worst thing is, Ketron guys don't even bother explaining what is going on. I think that we, as loyal customers, should at least be informed about current development which is taking so long.
One of the last responses from Ketron people to the question of X1 upgrade was "...when I get confirmation on a date, I will let you all know."
Maybe I am wrong, but this doesn't sound very professional, especially knowing that we have had similar responses for a year now.
I would like to hear from other Ketron users what they think about this whole issue. Is it time to look for another favorite brand ?