I understand your frustration.
As an X1 owner, I too have been waiting for news of a software upgrade.
I remember when I first bought my X1 some years ago, I was struggling with my French manual (I live in Switzerland). I sent a message to Ketron through their site and was delighted to find an English manual in my mailbox a few days later.
I think that what is annoying most people is no so much the lack of support but the fact that no annoucements are made one way or the other and everyone is kept left guessing.
Great hardware, excellent support but lousy PR in my opinion.
[This message has been edited by Calypso (edited 02-10-2004).]