note: after reading my post this morning, I decided there were several things that I probably shouldn't have said. sorry.--del--
It is normally the distributor's responsibility to provide support to the customers in their particular country. The manufacturers' employees have their own jobs to do.
--del--
Regarding product support inquiries, the thought of spending a large amount of money on a product and then settling for a 12-24 hour delay in response to an inquiry to me is ludicrous. I know it is becoming impossible to call a support line and actually talk to a live human being immediately, but when I held a product support position, it was very rare for a customer (dealer or end-user) to get my voice mail. And e-mail inquiries were typically answered within a few minutes of reception.
--del--
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Wm. David McMahan
LearnMyKeyboard
JazzItUp Band
The Modulators [This message has been edited by WDMcM (edited 06-17-2009).]
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