Lee,
I have offered Ketron my free services, I would accept all emails, and if I was able to answer them I would, if it was something above my reach I would forward them on and get a response.
But they did not respond to me either.
By the way I offered that service free of charge
Regardless I still feel their products have one of the most musically sounding styles out there, even though the public relations part of it is really in need of some improvement
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www.AudioworksCT.com
203.876.1133