To be fair I don't go to Best Buy for the expertise I go for the price. By the time I walk in the door I know what I'm gonna buy and if they have it. I've done research, I don't "shop" just to "shop".

As for the bait and switch I knew a kid that worked there and when they sold the low price "sale" computers they always ask if you want the service plan if you say no they'd go check and guess what? they just sold the last one and that computer is not in stock.

I've had good luck with them but you have to accept them for what they are.
I have returned things no problem.
I even bought the service policy a couple of times because on a laptop the battery is covered and so far they have replaced two batteries and two computers when I got hit by lightning.

Alot of times I'll buy online with store pickup, so I don't have to deal with the salesmen....salesboys...saleskids

I'm afraid the old music store with a knowledgeable and friendly staff is rapidly becoming a thing of the past and we should support the ones we have left.

[This message has been edited by mikeathome1 (edited 08-21-2008).]