It pains me to be the odd man out, but I never had a problem with Best Buy about "restocking fees." Fact is, I recently purchased a computer monitor screen and had to return it 3 times. There were no questions asked, the transaction was done immediately, I was treated with respect and the clerk was quite courteous. I ended up NOT buying the screen so the final transaction was a refund with NO restocking fee.

In contrast, I bought the screen at Circuit City and had to beg them to allow me to return it "free of charge" if I didn't like what I bought. They'll work with you, but "what a struggle."

I'll stick to Best Buy.

Regards the "bait and switch," I used to do volunteer work for our state Consumer Office and am familiar with consumer law. In the Statutes (of most states, I assume) are consumer laws prohibiting that sort of behavior.

What I do is carry around a copy of all consumer laws (photo-statted from the Statute books) and when they try to pull their "bait & switch" or their "no rainchecks" (another violation) or selling you something that is "not fit for the purpose for which it was sold" I pull out my "Statutes" and they go deathly silent.

I haven't lost a case yet out there in the field. I should have said "mine-field" cause that's what it is these days. You need to be equipped when you go shopping no different than you would be if you were marching off to war!

Lucky