For what it's worth......

I bought an Acer Laptop alomost two years ago which was a top of the range model at that time.

I experienced a problem with the display in the second week I had it and contacted Acer straight away. It took just over a week for them to collect, repair and return which I thought was pretty good as I had waited much longer for Dell laptop repairs that I used to have to wait for in my last job in IT.

However, as my machine has a pentium 4 3.2lmhz processor rather than the specialised (low power) laptop processors you can now get, I can confirm that you need to keep the air vents clear on my model or the thing overheats and powers off. I presume that this is not a problem with today's laptop chips!

Keith