Well DonM, I'm happy for you that Acer's service was decent enough. However, in the interests of balanced reporting and, for what it's worth, here's my daughter's story.

1. Everything in the laptop has been replaced at least once. - sound card replaced twice, motherboard replaced twice, HD replaced more than once (see below), the launch keypad board replaced once, the USB port replaced once...need I continue??

2. They removed the HD without consent. It was not backed up.

3. The "new" HD they put in, bottomed out. It would not even load windows. I ended up buying one myself because at this point I no longer trusted them.

4. They replaced the locking latch, when it was not broken. The new latch has never worked so the laptop does not close properly.

5. The monitor was replaced once.

This whole bloody saga was strung out over a period of 2 (count 'em TWO) months.

My daughter says her ACER laptop was the biggest piece of garbage she ever bought. The computer was under 2 years old when all of this occurred.