Original Post:


Second Part? I must be missing something but I see no mention of HD upgrade in your original post.

The 'S' series Genesys instruments come with a 20GB HD but it is not possible to increase the HD capacity in the original Genesys without a main board change. Sorry.

Regarding your comment; "Please understand my frustration - This is the "curse" of General Music. Where to get help!"

FYI- I am extremely diligent in checking the GEM Community forums as well as the Synthzone forums and several others to make sure that GEM related questions are answered in as fast a manner as possible, most of the time within an hour and many times within minutes. I have even been known to answer e-mail inquiries at 2:30AM when I get home from a band gig (like last night, and the night beforeƒº) just so the customer will have an answer quickly. I work for and am paid by Generalmusic USA and as such my responsibilities extend only to our customers in North America. However, I personally have no reservations about helping a GEM product owner no matter where they live as long as it does not interfere with my official position and duties here in the US. If the issue requires the services of the GEM distributor in the country where the customer resides, then I will do what I can to make sure that the distributor is made aware of a customer¡¦s need for help.

So to make the statement, "the curse of..." and "where to get help" I might suggest that you are not looking in the right places. And if you have tried contacting the appropriate person/location and have not received help in a timely fashion, I would like to know about it.

Best Regards,

Dave


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Wm. David McMahan
Nat'l Product and Support Manager
Generalmusic USA
GEM Community Forums