Spoken like a true "Ex"- Retailer. The customer IS always right UD. He may not be somebody you like, he may be telling you a pack of lies, and "she" may even be your Ex- Mother in Law, but regardless; the Key to "sucessful" retailing is the 'mindset' of - 'the customer is always right' way of thinking and integrating that philosophy into a business. If you treat your customers with respect, kindness, generosity and in an exemplary manner, it can only do your business good. Not only in the short term but the long term as well. If you neglect that "mindset" you will not be doing your customers a favor (Duh!) - "Who does this person think he is treating me this way!?!?! This will be the last time I buy ANYTHING from this Company!"). But also there is a history lesson to be learned if you don't. The long string of businesses over the years that have taken a 'steep' drop in sales and many, many, many that have gone belly up for the same reason. The customer is King and if you don't think so you're in for a rude awakening in your Businesses bottom line. Which is being successful and prospering financially. It looks like you already have had a rude awakening UD. Of course there are many other jobs out there that don't require sucking up to the public. Uh, let me think here.... I know there's got to be at least a few.. Mmm, let's see, well; there's always flipping burgers I recko.... No, I guess that doesn't qualify either.

Best regards,
Mike