I think it's not so much the time, but the condition some of these returns are in. I bought my XP50 from GC many years ago from an open box, but I checked it before I bought to make sure the keyboard was OK and all the lit. and accessories were there. Unfortunately, our society is losing its respect for others. I can't imagine any of US returning used goods in poor condition (because we all seem to take such good care of our stuff anyway), but there certainly are any number of unscrupulous people who would buy a top-of-the-line keyboard, use it on a job, scratch it up, keep the manuals and software (see ebay) and then return it for a refund. What happens when a 'good' customer tries to find one of those TOL boards??? exactly right, "All we have is this scratched up demo with no accessories, and it's only $25 off." My wife works retail and has horror stories of people returning two-year old, worn merchandise for full price - AND GETTING IT. Management says 'yes, we can.' Now THAT sends a signal. Unfortunately, the customer is not always right. I feel a universal tightening of return policies would eventually benefit merchant and (good) customer.

[This message has been edited by cassp (edited 11-25-2003).]