Jim-

That is pretty piss-poor customer service. Did they even offer to send you a new replacement unit? (Unless the problems you cited are existing in all the newest version.)

Not sure if you're motivated in this way, but I have to think if you started climbing the customer service ladder, more towards the management level, you might hear a different response.

On the other hand, Music 123 has version 3.1 on sale for $399 that work beautifully...

Ouch...

Hang in there...

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Bill in Dayton