Scott, In my past experience as a Solton dealer, I can assure you I never had a problem ordering even a single unit from Lou. As far as service, there was never a problem, a store with a professional repair tech with approval of Lou[should be qualified]. Techs were paid properly as with other manufacturers and their distributors. In all my 20 years as a retail music store owner,I cannot recall a demo[free?]unit furnished by the BIG guys. I have purchased units as Rep demo units at distributor cost, BUT Nobody gives you anything..As a side note, when you see Star performers on TV showing Yamaha,Korg and Kurz products, they are usualy donated or furnished by the Manufacturers. What you will not see is the same by Roland.When you see it on stages the performer purchased it[ that means they prefer Roland]..Fran