Friends,

In an attempt to rectify the service issues some KETRON customers in the USA have complained about, could you please outline the specific service issues you've experienced with KETRON and how you suggest these could be resolved - e.g.

* Service Issue:- I needed a new mother board for my SD5 but due to lack of an authorized repair center here in Montana, I had to ship the unit over to AJ for repairs and thus missed out on a job.

* Suggested remedy:- Such can be rectified if KETRON had a service center in XXXXXX.

It will also be nice to list the good services you have received to date on this thread so that people reading have a true sense of what's available and what's not - else our post may only reflect what is not and leave out what is!

TO KEEP THIS PRODUCTIVE, PLEASE SUGGEST A REMEDY FOR ANY SERVICE ISSUE YOU ARE EXPERIENCING IN THE USA. FOR THOSE OUTSIDE THE USA/CANADA, YOU MAY ALSO CONTRIBUTE AS TO HOW WE (in the USA) CAN BETTER ASSIST YOU, SINCE WE HAVE NO CONTROL OVER SERVICE OR LACK OF SERVICE OUTSIDE THE USA!

LET'S KEEP THIS POSITIVE AND CONSTRUCTIVE.

Thanks,

I just want to add to this example..

Its not an option for Ketron or any other brand to have localised sevice centrums
Espescially in this age of the internet...

If you rely on your instrument for gigging, make sure to have a backup instrument
This not only goes for ketron, but for all instruments..

I've had the pleasure of owning and professionally playing every model of Ketron keyboard since the SD-1 Plus. I am an authorized service tech and so far over the past 15 years, have never had one issue with Ketron Products. I'm like the Maytag appliance repair man; the lonelist repairman in town. All my instruments get used on a continued basis, not all at once of course, but I use different models for different venues and styles of music.

I've had all my instruments retrofitted with Ajamsonic enhancements and feel these enhancements really make the Ketron brand a world class instrument.

My only complaint with Ketron is their lack of contact and interaction with their customers. I've been waiting for the Ketron SD-9 almost a year now. The only contact I receive with the Ketron corporation is thru AJ.

I rely on YouTube videos to audition all of the new keyboard products and never visit a retail store to purchase a new keyboard. In good conscience, I would never audition a keyboard in a retail store only to order it online. I take advantage of the rebates, backstage pass points and easy payment credit card promotions to bring the initial cost of the instrument down. Most online retailers offer a generous return policy if you find the instrument not to your liking.

Ketron could boost sales by utilizing social media to demonstrate the features of their instruments. Good in-depth YouTube videos could demo their product line and reach out to the younger generation of potential customers.

I feel that Ketron instruments are reasonably priced and affordable. I wish Ketron could better keep up with the demand for their instruments. Like I mentioned I've been waiting for almost a year to get my hands on an Ajamsonic SD-9 Plus.