Friends,

In an attempt to rectify the service issues some KETRON customers in the USA have complained about, could you please outline the specific service issues you've experienced with KETRON and how you suggest these could be resolved - e.g.

* Service Issue:- I needed a new mother board for my SD5 but due to lack of an authorized repair center here in Montana, I had to ship the unit over to AJ for repairs and thus missed out on a job.

* Suggested remedy:- Such can be rectified if KETRON had a service center in XXXXXX.

It will also be nice to list the good services you have received to date on this thread so that people reading have a true sense of what's available and what's not - else our post may only reflect what is not and leave out what is!

TO KEEP THIS PRODUCTIVE, PLEASE SUGGEST A REMEDY FOR ANY SERVICE ISSUE YOU ARE EXPERIENCING IN THE USA. FOR THOSE OUTSIDE THE USA/CANADA, YOU MAY ALSO CONTRIBUTE AS TO HOW WE (in the USA) CAN BETTER ASSIST YOU, SINCE WE HAVE NO CONTROL OVER SERVICE OR LACK OF SERVICE OUTSIDE THE USA!

LET'S KEEP THIS POSITIVE AND CONSTRUCTIVE.

Thanks,