I seem to be reading a lot of gripes lately from forum folks not getting responses to e-mails from various manufacturers. Well, here's a website worth a try if you find yourself not being able to get any satisfaction.
www.planetfeedback.com

These guys will ensure that your complaint gets to the right person and even supply sample complaint letters to send.

Mucho Thanks, Big Red. I don't need it at this moment, but I am sure I will.