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#464420 - 01/10/19 10:07 AM
Story about buying the PA4X
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Member
Registered: 07/15/09
Posts: 388
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I finally made my decision to buy the PA4X. Went to the local music store ( been a customer for over 50 years) we agreed on price and delivery before Christmas. Got order confirmed on e-mail. they should call me for pickup asap. Two days before Christmas, nothing heard, I called them, then they said they could not sell it for the we price agreed on. What they wanted now was more than I was willing to pay, so I cancelled the order. Then I contacted another store, price there was even better than the first one. It was not in stock but was coming from the distributor in Sweden. This was close to Christmas and the distributor was closed until jan. 2. Promised to ship it jan. 2. that did not happen, shipped jan. 8. shipped to me from the store today. Wrong model, oriental version, and that’s not what I ordered. So here we are back to start. No gigs booked for jan. And I was ready to put a months work into the PA4X , now the PA3X probably has to do the job next month also. Not easy, frustrated, yes. lol. skude
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#464423 - 01/10/19 10:33 AM
Re: Story about buying the PA4X
[Re: skude]
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Senior Member
Registered: 03/02/06
Posts: 7143
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I finally made my decision to buy the PA4X. Went to the local music store ( been a customer for over 50 years) we agreed on price and delivery before Christmas. Got order confirmed on e-mail. they should call me for pickup asap. Two days before Christmas, nothing heard, I called them, then they said they could not sell it for the we price agreed on. What they wanted now was more than I was willing to pay, so I cancelled the order. Then I contacted another store, price there was even better than the first one. It was not in stock but was coming from the distributor in Sweden. This was close to Christmas and the distributor was closed until jan. 2. Promised to ship it jan. 2. that did not happen, shipped jan. 8. shipped to me from the store today. Wrong model, oriental version, and that’s not what I ordered. So here we are back to start. No gigs booked for jan. And I was ready to put a months work into the PA4X , now the PA3X probably has to do the job next month also. Not easy, frustrated, yes. lol. skude
Things like that indeed are very frustrating... I think i would be furious aboutthe 1st location And write about this in social media..
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#465027 - 01/22/19 02:59 PM
Re: Story about buying the PA4X
[Re: skude]
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Senior Member
Registered: 11/24/99
Posts: 1675
Loc: Milford, CT, USA
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That store should have done everything in their power to make up for the mistake, I understand when a mistake happens, and sometimes it's not the dealer fault. But I have been part of similar situations. I'll do whatever I can do, even if it is me going head to head with Yamaha or Korg, etc.
Because being a very small shop, I am hands-on with everything, because I'm the only one here. So I have very small profit margins, to compete with the big guys, even having much better prices, I have people that know me from the forums, or have bought from me before, not even give me a chance to beat a price, or even given a chance, and they end up buying from Sweetwater or wherever.
I completely understand buying from them, when it's a brand I don't carry or have access to, But when it's a line I carry and don't even get an email or call then I read about it on facebook or forums, it hurts, not only financially, but it gets deep, it's almost impossible to be a small shop and compete, let alone stay in business.
Sorry, I strayed from the conversation
The dealer should appreciate the customer, and do whatever they can to keep that customer, especially when mistakes where made, every customer is important, and should be treated as so.
Money is money and can be spent anywhere, but soon there will be no more small guys, and then the big guys will do whatever they want, and customers can't do or say a thing.
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#465053 - 01/23/19 02:40 AM
Re: Story about buying the PA4X
[Re: skude]
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Senior Member
Registered: 09/21/02
Posts: 5507
Loc: Port Charlotte,FL,USA
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I have bought 4 keyboards from Frank and won't go anywhere else. He not only has the best price, but will spent any time necessary to solve a problem or give his expert opinion on gear in general. He has gone to bat for me, as well as many others on the forum.
We love you Frank
_________________________
pa4X 76 ,SX900, Audya 76,Yamaha S970 , vArranger, Hammond SK1, Ketron SD40, Centerpoint Space Station, Bose compact
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