First, I would perform a master system reset to determine if this is a software problem, but I kinda doubt it. If the system reset doesn't work, it is likely a hardware problem and will have to be resolved by an authorized Yamaha service center.
Good luck,
Gary

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PSR-S950, TC Helicon Harmony-M, Digitech VR, Samson Q7, Sennheiser E855, Custom Console, and lots of other silly stuff!
K+E=W (Knowledge Plus Experience = Wisdom.)