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#448042 - 03/06/18 01:05 PM Re: customer support - my gripe of the day [Re: Mark79100]
sparky589 Offline
Member

Registered: 11/12/11
Posts: 946
Loc: NJ
There's always the big question "Did you buy it here?"...
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#448060 - 03/06/18 05:14 PM Re: customer support - my gripe of the day [Re: Mark79100]
leeboy Offline
Senior Member

Registered: 10/09/04
Posts: 2139
Loc: Columbia City, IN USA
I always bought from Sweetwater and their support is excellent.
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#448075 - 03/07/18 02:07 AM Re: customer support - my gripe of the day [Re: leeboy]
guitpic1 Offline
Senior Member

Registered: 04/16/14
Posts: 1604
Loc: MN
Originally Posted By leeboy
I always bought from Sweetwater and their support is excellent.


+1
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#448076 - 03/07/18 04:37 AM Re: customer support - my gripe of the day [Re: Mark79100]
preplapse Offline
Member

Registered: 10/19/02
Posts: 40
If you buy from Frank at Audioworks, I'll bet his support is even better.

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#448108 - 03/07/18 01:23 PM Re: customer support - my gripe of the day [Re: Bachus]
Tonewheeldude Offline
Moderator

Registered: 01/21/10
Posts: 1523
Originally Posted By Bachus
I blame the internet sales for this..

Normally the answers where generated by the local music store

Try asking your questions at Sweetwater....


You are spot on there. The internet sellers are box shifters with little regard to customer support. They work on just a few % profit. They have forced out the local music stores putting more and more pressure on the local distributor making their jobs near impossible. Cross border selling is compounding the problem in Europe with German companys undercutting everyone else. Distributors in other countries are forced to turn away those who have bought from another country leaving customers frustrated

....its a total mess, nobody in the music industry is making any money, customers are becoming angry because they dont recieve instant attention. Because there are no longer places to see products the manufacturers are suffering low sales....I fear its all going down the tube.

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#448133 - 03/08/18 04:54 AM Re: customer support - my gripe of the day [Re: Mark79100]
MusicalMemories Offline
Member

Registered: 11/16/08
Posts: 266
Loc: Arbroath,Angus,Scotland
I've seen a couple of videos from a guy at Namm who was supposed be promoting Korg Arrangers he wasn't really pushing them and showing what they could do. I'm referring to the Pa700 and Pa1000. I'm sure if you was trying to promote your latest bit of kit at a trade show you would be really promoting it.
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Gem Wk4, Solton Ms60, Technics Kn5000, Korg Pa50sd, Yamaha Psr k1, Tyros 4, Korg Pa700

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#448142 - 03/08/18 07:40 AM Re: customer support - my gripe of the day [Re: Mark79100]
DonM Offline
Senior Member

Registered: 06/25/99
Posts: 14709
Loc: Benton, LA, USA
My ranking of support by national music-related businesses with which I've had dealings.
Bose, Logitech, Sweetwater, Audioworks CT, George Kaye and Yamaha. The first five slightly ahead of Yamaha.
All these folks were GREAT.
Of all these, Frank and George are the only ones who will read this, so that moves them up even further.
I've all of these places instantly respond to trouble and go out of their way to help!
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DonM

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#448145 - 03/08/18 07:43 AM Re: customer support - my gripe of the day [Re: Mark79100]
zuki Offline
Senior Member

Registered: 09/20/02
Posts: 4160
Both George and Frank were fantastic to me....
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Live: PA 3X / 8.2s / Zed 6FX / Blue Encore 300

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#448146 - 03/08/18 07:45 AM Re: customer support - my gripe of the day [Re: 124]
zuki Offline
Senior Member

Registered: 09/20/02
Posts: 4160
Originally Posted By 124
Unfortunately it's true, Zuki. I know some learn by pressing buttons, messing about in general, etc., and that's fine, but even reading through a quick start guide for the first forty pages or so has its benefits.

Nobody is expected to wade through the thousand or so pages of a Korg manual, though there's always the masochists :), but you can find questions on any forum that you just know can be answered by spending a bit of time reading.


Agree! When I mapped my 3X to the 1000, I read quite a bit of manual to do so. In fact, I'm reading a 4X manual and I don't have the keyboard yet smile
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Live: PA 3X / 8.2s / Zed 6FX / Blue Encore 300

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#448147 - 03/08/18 08:19 AM Re: customer support - my gripe of the day [Re: Mark79100]
DonM Offline
Senior Member

Registered: 06/25/99
Posts: 14709
Loc: Benton, LA, USA
A big difference will be that there are no longer Performances; everything is Songbook based. Where the Performances were are now Keyset lists. Keysets were previously called STS. It's a better system, but you'll need to adjust.
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DonM

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