[size:17pt][/size][/font] The tower bag of my Bose Compact developed a broken and stuck zipper. I made do with it for a good while but finally decided to contact customer service - by text. I simply stated my problem and asked if there might be a possibility of a repair or exchange. After a brief conversation the rep asked for my address. He said Bose would honor my out of date warranty and replace it, no charge. That was three days ago. It arrived today. Now that’s customer service.

That is refreshing news.

I've never known anyone with a negative comment about Bose customer service - they are the best, IMO.

Gary

My favorite companies for top notch customer service: Bose and Honda. Both have gone beyond stated customer policies for me.
Eddie

I’ve had success with Bose repair. A few years ago I damaged the plastic fuse holder on the original Bose PAS L1. Just so happened at that time that I worked about 15 miles from the Bose service center. I dropped the damaged unit off on a Thursday, it was repaired overnight and shipped to my office with no cost to me.

Bose service is really excellent. Even if the unit is way out of warranty, they will refurb it very reasonably. Under warranty, I explained the problem over the phone and they immediately shipped a new unit and told me after I got it to send the old unit back in their box.
Can't be beat.
I also got good service from LD Systems when needed, but Bose was faster and better.